Case Studies

Investigating the Investigator

Issue
In conducting complaint or other investigations, it is not uncommon for manufacturers to want to find similar investigations conducted by NHTSA—concurrent and historical. Perhaps the best way to find these similar investigations is to view other investigations by the investigator, since typically the same investigator is investigating similar issues.

But for years, there were no available tools in the market that offered the ability to track or provide that information. The only way to gather this information used to be to collect all the investigations ever conducted by NHTSA and manually go through closing resumes for all investigations, and then compile the results “by hand” to sift through.

Until now.

The Datrato Solution
With the emergence of Datrato, what once was a massive undertaking is now a heartbeat and a click away. While viewing any investigation report, simply clicking on the name of the investigator in the “Open/Close Resume” data field opens a report showing all the investigations performed by that investigator. The Open reports allow users to understand the full breadth of investigations that are currently being performed, which provides intelligence on the issues being raised and questions being asked. And the Close reports provide valuable insight into those investigations that have been performed historically, which offers information on manufacturers’ responses to the issues, provides some barometer on how manufacturers responded during the investigation, and gives the user access to closing data on the resultant outcomes.

Figure 1: Open/Close Resume Section for Investigation Report

Figure 2: Investigator Report

Results
This powerful tool allows Datrato users to have at their fingertips valuable information that most certainly will lead to better analysis—all built right into the easy-to-manage and intuitive interface. What was in the past far too labor-intensive to even consider is now simply another button in the Datrato system.

Data. Delivery. Intelligence.